Article Original Creation Date: 2012-06-05 Overview The firmware upgrades suddenly stopped working though synchronize config of templates placed on the file server works fine. When looking into a devi...
Article Original Creation Date: 2010-11-12 Overview Searching any parameter (Unique ID String, IP) yields results in less than a second. However, when Inventory is searched by First Name, it takes abo...
Article Original Creation Date: 2010-05-14 Problem When connecting to ServiceGateway Database (Oracle), the below error is thrown: ORA-12541: TNS:no listener Environment Solaris Oracle Root Cause ...
Article Original Creation Date: 2010-03-03 Problem Unable to open the ServiceGateway Admin GUI page. Browser stays blank or no content is being displayed. Environment Windows OS Browser (any browsers ...
Article Original Creation Date: 2012-06-05 Problem In Menu Administration – Performance - Dashboard the hourglass appear all the time, and the Front end Server is not show (only the both Applications ...
Article Original Creation Date: 2010-11-08 Overview The article lists the FAQs (Frequently Asked Questions) about using HTTPS instead of HTTP for TR-069 communication between the ACS(Auto-Configuratio...
Article Original Creation Date: 2011-03-09 Overview The article details the process to create an XML file for importing a Custom Data Model Extension. Environment Solaris 10, Oracle 10 Weblogic 9.2 M...
Article Original Creation Date: 2010-11-04 Overview On upgrading to BEA Weblogic (WL) 9.2MP3, issues are experienced with the installer. On launching the installer and selecting Upgrade Installation a...
Article Original Creation Date: 2012-07-26 Overview The article details the ServiceGateway versions that support IPv6(Internet Protocol Version 6). Information IPv6 is supported partially from Service...
Article Original Creation Date: 2011-03-02 Overview we found a strange issue today in our environment (4.1.1). We have more than 2800 devices that have one or more templates applied more than once. It...