Articles

• Report Returning Too Many Rows

  Article Original Creation Date: 2012-05-15 Overview Following error message displays while executing a report from ServiceGateway GUI: The report has returned too many rows. Check the Parameters and t...

• Estimated Time Needed to Rollback from ServiceGateway 4.1 to 4.0

  Article Original Creation Date: 2010-11-03 Overview Customer needs to know the amount of time it will take for migration of SG 4.0 to 4.1 and back. They require this rollback because of fails in produ...

• SG4.X: The Network Adapter could not establish the connection

  Article Original Creation Date: 2012-05-09 Problem When starting the Weblogic or the ManagedWeblogic service(s) in Solaris/Weblogic, we may see the below error message and the service will not start u...

• Displaying IPv6 Address as IPv4

  Article Original Creation Date: 2010-11-03 Overview The article details the method to display the IPv6 addresses, like IPv4. Environment ServiceGateway 4.x Information The UI(User Interface) and the r...

• Changing Unique Identifier Using API

  Article Original Creation Date: 2010-07-07 Overview The article covers the web service call to change the Unique Identifier using the method UpdateDevice. Environment Solaris 10. Oracle 10. JBoss 4.0....

• Difference Between User IDs WebServiceuser and System in SPRT_EC_DEVICE Table

  Article Original Creation Date: 2014-03-19 Overview In the ServiceGateway database, column created by of the table sprt_ec_device contains two common values WebServiceuser or System. The article detai...

• Configure Purging Job

  Article Original Creation Date: 2011-03-02 Overview Configure purging Job to run as effective as possible. Setting up the Max Records to expire at one Time purging job frequency And check what really ...

• EE26011-Real time probe, GUI problems in SG 4.2.3, no probe dropdown selection.

  Article Original Creation Date: 2012-04-24 Overview When we use IE we don’t see the select combo box in the Real-time Probe box on CSR window after patch 4.2.3. I instead use Chrome the selection box ...

• Problem Removing Empty UNDO blobs with runSQL.class Provided with SG4.1.1

  Article Original Creation Date: 2010-10-27 Overview The customer is testing the upgrade procedure from 4.0.11 to 4.1.1 in pre-production environment. Everything works fine except for the trouble in re...

• ServiceGateway Reporting System and Custom Reports

  Article Original Creation Date: 2010-05-11 Overview The article briefs about the reporting system to fetch information about the ACS(Auto Configuration Server) like Modem Status, Serial Number, and IP...