Sometimes customers might see that few records/devices in their ServiceGateway (SG) database are deleted automatically. They cannot find these devices in the SG Database any longer.

 

Solaris

Oracle

 

There is a Script in SG 4.0 which deletes records in ServiceGateway if that particular device has not contacted ServiceGateway in predefined time (Default is 90 days).

This settings of this script can be accessed in the SG GUI at the below path

Administration -> Settings -> Preferences -> Record Purging

 

In the above path, the Inactive Device Expiration age can be increased to a higher value (Please note that these values are in Seconds) if the customer needs this script to wait longer before purging the inactive devices.

Or the entire script can be disabled by unchecking the Age Devices check box.