Overview If a customer wants to lower the level of debugging on logs of ACS server, they should follow the instructions below. Affected versions Version 5.0 Requirements Basic knowledge of Linux syste...
Overview At times, devices with status IN_PROGRESS are stuck in the table policy_device table. Important: Make a backup before completing any database changes. Any production database changes require ...
Overview While trying to send a file to a device, the file gets unpacked at the wrong path location. This article serves as a guide on how to update the path through the database. Environment All vers...
Article Original Creation Date: 2012-03-30 Overview This article describes how to import Data models in SG4.1.3 as an example; in SG4.1.3 there are no Data Models yet imported like in SG4.2. Informati...
Article Original Creation Date: 2014-03-21 Overview This article is some of the frequently asked questions regarding the things that happen in the background with the remaining devices after ServiceGa...
Article Original Creation Date: 2015-05-21 Overview This article aims to provide you information on the types of Value Change event and how to get the changed value in the policy. These 2 values are: ...
Article Original Creation Date: 2013-03-27 Overview This article aims to provide information on the IS_ACTIVE column in the SPRT_EC_DEVICE table. Information The IS_ACTIVE flag is related to the Act...
Article Original Creation Date: 2015-07-08 Overview ServiceGateway is not able to send a template object, out to a device, when assigning it a value ending with a # symbol. It works fine if the # symb...
Article Original Creation Date: 2015-06-16 Overview After creating a group and users for a specific realm, a user gets an error while viewing or editing services. Selecting a service from a particular...
Article Original Creation Date: 2015-03-13 Problem Trying to upload DataModel tr-104-2-0-0 needed for VoiceService2.0 errors out. Environment Solaris 10 Oracle 10g JBoss4.0.4GA Apache-5.5.25 Root Caus...