Article Original Creation Date: 2010-05-27 Overview This issue is replicated by the customer's scenario below: After installing ServiceGateway as a non-root user a user is not able to deploy any add...
Article Original Creation Date: 2010-12-13 Problem There is sometimes nothing rendered when choosing the Apply Settings tab from the Configuration >>> Templates screen in the ServiceGateaway interface...
Article Original Creation Date: 2012-09-24 Problem There are actually three problems described in this issue, but they are somehow connected: 1)CSR indicator Configuration is indicating wrong 2)After ...
Article Original Creation Date: 2010-12-10 Overview When the ACS tickles the device, the device challenges the ACS. We can follow this as two log lines in the ACS-api.log file (one for the tickle, one...
Article Original Creation Date: 2011-09-19 Overview Despite multiple ACS (Auto-Configuration Server) online in production, only one is visible on the ServiceGateway GUI under, Administration > Servers...
Article Original Creation Date: 2011-09-19 Overview The article details the process of disabling the Auto Inventory Firmware Upgrade in ServiceGateway 4.x. Environment ServiceGateway 4.x Process To di...
Article Original Creation Date: 2010-12-10 Overview This article explains if it is safe to remove the following statements out of the sprt_ec_record_purging table or used script. DELETE FROM sprt_sg_p...
Article Original Creation Date: 2014-08-28 Problem Attempting to login to Shop Floor Manager Mobile for the first time results in one of two errors: Authentication failed Incorrect username or passwor...
Article Original Creation Date: 2010-03-23 Problem Unable to load templates and policy when selected for viewing. The customer sees that the main problem seems to be the amount of data that is exchang...
Article Original Creation Date: 2011-09-02 ProblemWhat is the root cause for this error in ACS-server.log? And what can be done? 2011-08-19 17:06:38,923 [] ERROR ACS - getACSManagerInternal() problem ...