Article Original Creation Date: 2011-06-07 Overview Following NullPointerException messages are frequently logged in server.log: 2011-05-26 14:17:08,513 ERROR [SunriseLogger] Exception logged at com.s...
Article Original Creation Date: 2012-07-03 ProblemI'm referring to the ability to collect a parameter value, saving it into a device attribute each time it is sent by a device into the Inform message....
Article Original Creation Date: 2010-03-17 Overview While applying the latest patch to ServiceGateway (SG), the following error is logged in installer.log: Update_DB-JBoss.pl' (UPDATE_DB_JBOSS): Succe...
Article Original Creation Date: 2010-07-28 Problem This issue is replicated by the customer's scenario below: Will an FWU in a policy action go through/past the maximum number of attempts? If not, wha...
Article Original Creation Date: 2011-05-31 ProblemA customer installation suffers from lower than normal performance, one of the causes seems this row lock contention of the SPRT_NC_CPE table. Environ...
Article Original Creation Date: 2010-12-03 Overview The WebLogic load balancing algorithm has been set to Random for application server threads and it has been noted that sometimes, during heavy traff...
Article Original Creation Date: 2012-06-21 Problem When one tries to schedule a report from ServiceGateway GUI -> Reports -> Definition . An error might be seen when saving the Schedule An error occu...
Article Original Creation Date: 2010-05-17 Problem Sometimes customers might see that few records/devices in their ServiceGateway (SG) database are deleted automatically. They cannot find these device...
Article Original Creation Date: 2012-06-05 Problem The customer did setup a timer driven policy with in total an index range of 20. With index range of 8 all works ok. Checking the encore.log files ...
Article Original Creation Date: 2011-04-04 Problem The SG4 does not start policy when events are sent. This is tried on Bootstrap and Boot events The appl log says: Because all event types have exceed...