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Service Gateway sending packets to the wrong device
Policies are executing very inefficiently
Restarting ServiceGateway Application Services for JBoss Services on Windows OS
Policy Counters Do Not Show Correct Data
Setting of Two Setparamatervalues at the Same RPC Call
Unable to Delete Policies with Error: 'An error occurred within the application server'
High Database Load Average (52%) After Upgrade to SG4.1.4
Managed Server Log Error: 'Javax.Ejb .Finderexception Could Not Find Report XSL'
Error: 'Unique Constraint (***.SPRT_EC_PK) Violated' While Sending the 'Add Device' with SOAP UI
Retrying Modem Tickles
Using Policy Action CWMP to Get Parameter Values (DB Storage)
Error: 'Problem executing Device Search Missing IN or OUT parameter' When Searching for a Device by IP Address (In Inventory/Devices)
Policies Are Not Executing Normally, Pending Are Growing
Not Possible to Open Policy Definitions or Policy Logging
Incomplete Timer Driven Policy Run (Firmware Upgrade) and Difference in Counts
Weblogic Managed Server (Java/Jvm) Process Hangs During Service Gateway Application Startup
Timer Driver Policy Evaluation Filter
Incorrect Template Filter Evaluation
Delays in Policy Processing and an Increasing Amount of Informs in the Sprt_Nc_Inform_Event Table
EE25863-large number of remaining devices in mainly one policy
EE25859-unique constraint (SPRT.SPRT_EC_DEVICE_ATTR_UK) violated
Error in "Device status" under CSR GUI after upgrade to SG 4.0.10.0
EE26002- Loads of "Policy device was not found" errors
ServiceGateway Reporting System and Custom Reports
Problem Removing Empty UNDO blobs with runSQL.class Provided with SG4.1.1
EE26011-Real time probe, GUI problems in SG 4.2.3, no probe dropdown selection.
Configure Purging Job
Difference Between User IDs WebServiceuser and System in SPRT_EC_DEVICE Table
Changing Unique Identifier Using API
Displaying IPv6 Address as IPv4
SG4.X: The Network Adapter could not establish the connection
Estimated Time Needed to Rollback from ServiceGateway 4.1 to 4.0
Report Returning Too Many Rows
Duplicate templates for many devices in SG4.1.1
IPv6 Support on ServiceGateway
Automatic Installer Stalls While Checking for Prerequisites
Creating XML File for Importing a Custom Data Model Extension
FAQ: HTTPS (SSL/TLS) Support for TR-069
EE-26139 Monitoring in SG4.2.x does not work
SG4.X: ServiceGateway GUI remains Blank
SG 4.X : DB Error - TNS:no listener
Long Search Time in Inventory List When Searching by First Name
Firmware Upgrades Stopped Working
SG4 is not executing policies
EE24665-TD policy with ‘CWMP Get Parameter values( database storage)’ ends in timeout.
SG4.0 : Few Devices Are Not Available in SG
SG 4.X: Error when scheduling a report
Changing Load Balancing to Round-Robin in WebLogic
threads cause Row lock contention in SPRT_NC_CPE table
SG4.X: When Do Devices Reach the Max Obsolete Firmware Upgrade Attempts?
UPDATE_DB_JBOSS Error While Upgrading ServiceGateway to Latest Patch
EE-26278 Looking for Help/tutorial about the parameter mapping feature in SG4.x
Frequent NullpointerException in Server.log
What is the Behavior Associated to ACS Parameter SERVER_WAITING_QUEUE_TIMEOUT?
SG 4.1.0 Installer Error in Standalone WebLogic Configuration Script
Resetting ServiceGateway GUI Password for Any User
Java.net.SocketTimeoutException Raised While Reading HTTP Message from Device
Resetting the Success, Skipped, and Failed Counts for Policies in SG4.x
Why the DBOR Still Indicates Apply Pending for a Template?
Counting Invalid Inform Messages.
Final-Scheduled Policies Do Not Start
How to Restart ServiceGateway Application? - Weblogic Services Only
Not All CWMP Inform Events Logged to the Database (Sprt_Nc_Cwmp_Session)
Error in ACS-server.log regarding ACSManager communication
Templates: Sometimes The Apply Settings and/or Remove Settings Lists Are Not Loaded
Authentication Failed or Incorrect Username or Password Logging into SFMM for First Time
Removing Ineffective Delete Statements from Cleanup Scripts
Disabling Auto Inventory Firmware Upgrade in SG 4.X
Only One ACS Listed in ServiceGateway GUI
Tickle Refused Because Authentication is Not Logged Clearly
DBoR Is Not Always Updated Correctly
Templates, apply settings tab sometimes shows nothing
Unable to Deploy Ear After Installing as a Non-Root User
Server Error While Checking Properties of Devices Created Using GUI or EAI Web Service
Statistics of Modems That Announce to the Platform with a Wrong Service Gateway Password?
SG4.X: User Audit
Database Table to Export Audit Log
RPC calls seem to timeout in SG4.3.1
enq TX - allocate ITL Entry on SPRT_NC_INFORM_EVENT Table
Avoiding Automatic Firmware Updates for Few Modems
Custom Provisioning Flow (Application Plugin) Not Correctly Processing New System Key
hazelcast map sgDeviceWorkflowStates not cleaned
Double Entries in sprt_nc_cpe_wf_state Table Caused by SG4.2.0.0 Database Update Query
concurrency limit action IGNORE builds up backlog
GUI Script Errors in SG 4.X
Plugins Not Displaying Properly in SG 4.0.9
Error: Servicegateway.Policy Failure After Upgrading to SG4.4.1
Deleting Inactive CPE Directly from the Database
Tomcat Service Stopped Processing Inform Requests
Policy Stuck in status "GOING_TO_STOPPED"
Auto Firmware Upgrade SG 4.X
WebLogic and Database Errors While Upgrading to ServiceGateway 4.1.3 and 4.2.0.0 Using Installer.
Configuring Device Expiration Age
Backing up and Restoring CPE with Parameters
ACS preprocessing question > search and replace pattern.
SG GUI Not Loading After a Network Disturbance
Apache Tomcat ConnectionTimeout for the Object Browser in ServiceGateway
Error ORA-01722: Invalid Number in ServiceGateway 4.x
Support for Data Model TR-181 in SG 4.x
TR-069 Certified CPE
How Do I Clear My Browser's Cache?
Checking for Shellshock Vulnerability in a Unix, Linux Environment
Error: IP Null When CPE Connects with Front End Server
Upload of DataModel tr-104-2-0-0 Errors Out
Error Client.RealmViolation While Viewing or Editing Services
Error Processing Values Ending with # Sign in Templates (Velocity Scripting)
IS_ACTIVE Column in the SPRT_EC_DEVICE
Using VALUE CHANGE Events via NOTIFICATIONS in ServiceGateway 4
What Happens with Remaining Devices After a ServiceGateway Related Processes Restart?
Importing Data Models in SG4.1.x
Empty Target filename Causes Wrong Unpacking Path
Devices with Status IN_PROGRESS Remain in the policy_device Table
Reducing Log Information in ACS Server and Hiding Passwords

Restarting ServiceGateway Application Services for JBoss Services on Windows OS

Article Original Creation Date: 2013-07-22 Overview This document explains how to restart ServiceGateway JBoss Services On the Windows Operating system. Please note that the following procedure holds ...
Policies are executing very inefficiently

Article Original Creation Date: 2012-02-03 Overview We are currently upgrading new ADSL costumers during the night instead of during installation time. The policy finds about 15000 costumers to upgrad...
Service Gateway sending packets to the wrong device

Overview You may notice that Service Gateway is sending information to a device other than the one that the information was meant for. Information Service Gateway's ACS uses cookies to identify which ...