Article Original Creation Date: 2012-04-23 Problem we are receiving lots and lots of errors about a policy not found in encore.log: 2012-04-19 00:23:34,532 ERROR servicegateway.policy - class: com.s...
Article Original Creation Date: 2011-02-24 Problem After the installation of patch 4.0.10.0 in our Test system(without any error), there is a GUI error when I click device status in CSR GUI. Environ...
Article Original Creation Date: 2012-03-28 Problem sometimes we find this error (see attached file) during call to setDevice(), this leaves the device record in a non-consistent status due to some att...
Article Original Creation Date: 2012-03-28 Problem This morning we have noticed that we had 35281 remaining devices in the queue. After deleting them from database (included commit), the remaining pol...
Article Original Creation Date: 2014-03-06 Overview Major delays are observed on the GUI and the number of informs maxes at 20K. The executePolicies task showed errors during processing, it times out ...
Article Original Creation Date: 2012-03-15 Overview We have a problem with one (at least) of our HW/FW combinations in the template filter evaluation. The problem prevents complete configuration to be...
Article Original Creation Date: 2011-02-14 Overview Timer driver policy evaluation filter: Once per period shows problems on Sundays. We set up a policy to perform a firmware upgrade for all PIRELLI D...
Article Original Creation Date: 2014-02-03 Overview The WebLogic managed server hangs, for no apparent reason, when trying to start the Service Gateway application. Following is an example of the last...
Article Original Creation Date: 2011-02-09 Overview Assuming the scenario that a policy has first been run with a list of 1000 devices (last week), this run had a high success count. Then, this week a...
Article Original Creation Date: 2013-11-19 Overview In the sprt_sg_policy table, after trying to manually change the STATUS, ADMINISTRATIVE_STATUS and CSV_CONTENTS columns to be able to delete policie...