Articles

• Policies Are Not Executing Normally, Pending Are Growing

  Article Original Creation Date: 2012-03-06 Overview There are situations when exchanging the TS-Wifi-ear_1.1.0.ear with TS-Wifi-ear_1.0.0.ear leads the apply-template workflow steps to take instead of...

• Error: 'Problem executing Device Search Missing IN or OUT parameter' When Searching for a Device by IP Address (In Inventory/Devices)

  Article Original Creation Date: 2011-02-08 Overview The system returns an error when searching for a device via IP ADDRESS from the Inventory > Devices page in the ServiceGateway UI. The following err...

• Using Policy Action CWMP to Get Parameter Values (DB Storage)

  Article Original Creation Date: 2012-03-06 Overview Cases where Policy Action CWMP can be used to get parameter values: The ServiceGateway always perform an insert and never an update. Using the Times...

• Retrying Modem Tickles

  Article Original Creation Date: 2010-04-28 Overview When using the custom workflow, ServiceGateway tickles the device in order to deliver the configuration. Based from an example observation, a number...

• Error: 'Unique Constraint (***.SPRT_EC_PK) Violated' While Sending the 'Add Device' with SOAP UI

  Article Original Creation Date: 2013-07-22 Overview While trying to send the 'Add Device' with SOAP UI, returns the following error: Unique Constraint (***.SPRT_EC_PK) Violated Environment SG4.2.2 Sol...

• Managed Server Log Error: 'Javax.Ejb .Finderexception Could Not Find Report XSL'

  Article Original Creation Date: 2011-02-03 Overview The below error is logged in the Managed Server logs. <1296627200743>com.supportsoft.encore.system.ejb.reportmanager.ReportManager_1ge1lc_HomeImpl@a...

• High Database Load Average (52%) After Upgrade to SG4.1.4

  Article Original Creation Date: 2012-02-23 Overview After upgrading to SG4.1.4, high database load average (>53%) may be observed.   Environment Solaris 10 JBoss 4.0.4GA Oracle 10 Apache-Tomcat 5.5.25...

• Unable to Delete Policies with Error: 'An error occurred within the application server'

  Article Original Creation Date: 2011-02-02 Overview In certain cases, policies cannot be deleted. When trying to delete the policy, the server returns the following error: An error occurred within the...

• Setting of Two Setparamatervalues at the Same RPC Call

  Article Original Creation Date: 2013-07-22 Overview This article provides details on how to perform an RPC aggregation across configuration templates. The objects we need to set simultaneously are: In...

• Policy Counters Do Not Show Correct Data

  Article Original Creation Date: 2012-02-23 Overview In SG Version 4.1.1, when a timer driven policy is executed with a CSV list as filter, the status counters for the policy does not show the correct ...