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Automatic Installer Stalls While Checking for Prerequisites

Article Original Creation Date: 2010-11-04

Overview

On upgrading to BEA Weblogic (WL) 9.2MP3, issues are experienced with the installer. On launching the installer and selecting Upgrade Installation and then SERVER_ADMIN, the installer gets stalled while checking for prerequisites (checking Weblogic version).

Following error messages found in installer's log file:

[appsup@as003srg(SG40)]~/sprt> cat installer.log
2010-11-04 05:48:18: Application Installer v2.1.0
2010-11-04 05:48:18: OS Type =  SOLARIS
2010-11-04 05:48:18: Mode =  2
2010-11-04 05:48:18: Base Directory =  /usr/local/sprt
2010-11-04 05:48:21: Couldn"t launch web browser: netscape: not found
2010-11-04 05:48:35: Executing script with command: perl ../scripts/Req-Patch-WebLogic_Installed.pl

Environment

  • Solaris 10,
  • Oracle 10.2.0.4
  • Weblogic 9.1 MP1 >>>MP3
  • Tomcat 5.25
  • SG4.0.12 >> 4.1.1

Root Cause

The automatic installer only supports Internet Explorer

If used with Firefox it throws the following exception:
Exception in thread "Thread-43" java.lang.NullPointerException
at com.supportsoft.installer.Script.execute(Script.java:188)
at com.supportsoft.installer.InstallScript.execute(InstallScript.java:205)
at com.supportsoft.installer.actions.RunScriptAction.execute(RunScriptAction.java:116)
at com.supportsoft.installer.UserInterfaceHttpWorker.processRequest(UserInterfaceHttpWorker.java:249)
at com.supportsoft.installer.UserInterfaceHttpWorker.run(UserInterfaceHttpWorker.java:358)
at java.lang.Thread.run(Thread.java:595)
 

Information

An enhancement request has been made to make the installer browser independent.
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  1. Priyanka Bhotika

  2. Posted 3 months ago

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