Article Original Creation Date: 2010-08-19 Problem A significant number of INFORM events are not being logged to the SPRT_NC_CWMP_SESSION database table. Environment ServiceGateway 4.0.10.0 Solaris ...
Article Original Creation Date: 2010-03-22 Problem This document explains how to restart ServiceGateway Weblogic Services. Please note that the following procedure holds good only for Weblogic and JBo...
Article Original Creation Date: 2011-07-14 Problem The following step is a sample and replication of the issue: Configure 3 scheduled policies. Each of them consists of a unique ID list. The start tim...
Article Original Creation Date: 2010-12-09 Overview On production a lot of invalid inform messages like the following are observed: Informs that have a partial soap message Informs that do not have a ...
Article Original Creation Date: 2014-06-16 Problem The question is why Database of Records (DBOR) still indicates APPLY PENDING? Which SQL command can be issued to check the status directly in the Dat...
Article Original Creation Date: 2011-06-20 Overview The article details the process of resetting the Success, Skipped, and Failed counts for policies in SG4.x. NOTE: If you are unsure of the queries o...
Article Original Creation Date: 2012-07-03 Overview These log messages show up for several devices in the ACS-server.log: 2012-06-26 16:22:39,231 [10.109.26.125] INFO ACS - Unable to read device HTTP ...
Article Original Creation Date: 2010-03-17 Overview The article details the process of resetting the ServiceGateway GUI password for any user. Process To reset the ServiceGateway GUI password for a us...
Article Original Creation Date: 2010-12-07 Overview The standalone Weblogic installer script in the 4.1.0 installer, Install_enCore-Weblogic.pl, attempts to load the ServiceGateway ear into an invalid...
Article Original Creation Date: 2010-05-20 Problem What is the behavior associated with ACS parameter SERVER_WAITING_QUEUE_TIMEOUT? Environment ServiceGateway (SG) 4.x Solution The SERVER_WAITING_QUEU...