Article Original Creation Date: 2012-01-12 Overview After executing SG4.2.0.0 DB update query, Double entries added in the sprt_nc_cpe_wf_state table. Encore.logs contains following error messages: 20...
Article Original Creation Date: 2014-10-21 Problem This issue is replicated by the scenario below: After the introducing of the configuration change add JMS workflow manager: allow 128 requestors inst...
Article Original Creation Date: 2010-05-28 Problem Wanting to invoke to new system key 'EQUIPMENT_ID' and requires that the new system key be moved with the device when the device undergoes a realm ch...
Article Original Creation Date: 2010-12-23 Overview The article details the possible procedures to exclude devices from the automatic firmware upgrade. Environment S.G. 4.1. Information The follow...
Article Original Creation Date: 2014-10-21 Overview This issue is replicated by the scenario below: enq TX - allocate ITL entry on SPRT_NC_INFORM_EVENT table After the introducing of the configuration...
Article Original Creation Date: 2012-11-29 Problem There are 2 involved actions that seem to go wrong after the upgrade from SG4.1.3 to SG4.3.1: 1) Not able to load static templates to devices (APPLY_...
Article Original Creation Date: 2014-10-17 Overview The article explains the Database Table to generate and export Audit Log using an SQL Query as there is no way to export it from the GUI. Environm...
Article Original Creation Date: 2011-09-29 Problem How to Audit users who logging onto ServiceGateway GUI Environment SG4.x Solution The user login activity can be viewed from Administration -> Se...
Article Original Creation Date: 2010-08-26 Problem Can you take statistics of modems that announce to the platform with a wrong service gateway password? We are interested in two scenarios. A modem ...
Article Original Creation Date: 2010-12-16 Overview Checking device properties after creating a new device via the GUI, or an EAI Web services results in the following error message: Server Error (rem...