Article Original Creation Date: 2011-01-12 Overview The article details the process of configuring Expiration Age for inactive devices. This configuration allows ServiceGateway to automatically disabl...
Article Original Creation Date: 2012-01-25 Overview An error is received when updating from the 4.1.1 to the latest patch. During the upgrade process from 4.1.1 to 4.1.3, WebLogic shuts down for an un...
Article Original Creation Date: 2010-09-17 Overview The article details the process of configuring automatic Firmware upgrade in ServiceGateway without configuring policies. Process In ServiceGateway ...
Article Original Creation Date: 2011-01-12 Problem Policy stuck in status below: GOING_TO_STOPPED. Environment Solaris 10, SG 4.0.9.0 JBoss 4.0.4.GA Tomcat 5.25 Oracle 10 Root Cause There are severa...
Article Original Creation Date: 2012-01-12 Overview The Tomcat service stopped processing Inform requests and started using 100% of the CPU load. Restarting Tomcat solved the issue. Environment Solari...
Article Original Creation Date: 2013-04-08 Overview The article details the process of deleting devices, which are not in use, from the database without activating Aged Devices in the GUI. Environmen...
Article Original Creation Date: 2014-10-24 Overview After updating ServiceGateway to 4.4.1, the following error prevents Activation Policy to register a new CPE (Customer Premise Equipment). 2014-10-1...
Article Original Creation Date: 2010-09-14 Overview In the version 4.0.9 of the Service Gateway CSR Module Plugins that are wider than 300 pixels are displayed correctly. However, when the layout is s...
Article Original Creation Date: 2011-01-05 Overview The ServiceGateway GUI throws script errors while loading. Here are a few examples of the error messages: Message: lc_id is undefined Line: 78 Char:...
Article Original Creation Date: 2014-10-21 Problem SG 4.4.1 with 10 hot fixes, production scenario: - our retry configuration policy in the periodic hook has concurrency limit action IGNORE observed: ...