Overview When trying to access the Service Gateway user interface, you may receive a message saying that Adobe Flash is no longer supported. This happens across multiple browsers (Chrome, Edge, IE, et...
Overview Service Gateway has two main components: The backend database and the frontend UI. Like the backend systems, Service Gateway’s UI can run on several different Application Servers depending on...
Overview You have updated your Service Gateway environment to an early release of the v5.2 Beta but have encountered issues using the Script Editor. When you open a template within the Script Editor a...
Overview You have identified specific UI element display names within Service Gateway that appear incorrectly or that you would like to alter. You require guidance on how these display names are mappe...
Overview You are running an early release of the Service Gateway v5.2 Beta and have noticed that certain fields within the new HTML5 UI are displayed as the raw [Tokens]. This is making it difficult t...
Overview While reviewing the System Preferences menu, you made changes within the database directly. When you attempt to use the refresh button or reload the System Preferences menu to pull the change...
Overview You are running an early release of the Service Gateway v5.2 Beta and have noticed that no error message appears when saving policy filters with missing required fields. When you attempt to r...
Overview While defining a condition within a template, you select an expression and later select the same expression again to change it and confirm the update. You notice that there are now two expres...
Overview On the General tab of the Device screen, the Hardware field only shows manufacturer and revision, but not the Product Class when running an early release of the Service Gateway v5.2 Beta. It ...
Overview After associating Hardware with a Firmware (on the Hardware tab) and clicking Save, you get Error 500 while running an early release of the Service Gateway v5.2 Beta. It is expected that the ...